FAQs

What payment methods do you accept?
The following payment methods are acceptable:

- Shopify Payments
- PayPal
- Online Banking
- Cash on collection

How does the payment and delivery work?
Payment must be made before 1pm Monday to Friday for same day delivery, otherwise delivery will commence next working day.

What shipping options are available (courier)?
The following shipping options we currently use:

- Royal Mail
- ParcelForce

How can I track my order?
If you choose the following options at checkout these will be tracked using Royal Mails online tracking system:

- 1st Class Recorded
- Next Day Special Delivery

When do you ship our goods to us?
All our items are usually shipped within 24 hours of ordering or within 24 hours of an ordered item becoming available in-stock. If part of an order is out of stock, we may ship the in-stock items separately, at no extra cost, to minimise waiting times, but normally we ship items as soon as they are all in together.

How do we return unwanted or faulty items?
You can return any item that you ordered from us within 30 days from the date you received your order for a full refund (excluding shipping). With the exception of faulty goods, the item(s) returned must be in their original and saleable condition. All packaging and labelling must also be included.

Our return address is:

XeroBlu Enterprise
Returns Department
c/o G&F Garage
60 Station Street
Darlaston
West Midlands
WS10 8BW

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.